Terms and conditions
for Events

Learn about our event policies here:

The client agrees to guarantee the reservation of rooms/spaces for events and cover the payment of any consumption or additional charge that may be generated, whether these are made by the client, guests or attendees of the event.    

Once availability is verified, this signed quote must be given to the advisor or sales executive as acceptance of the same, in order to generate a Commercial Offer and, according to payment conditions, proceed to reserve rooms according to the requirement.   

If the customer books through a third party or agency, it will be understood that the customer knows and accepts the terms and conditions of this quote.  

If the event includes food:  

The client agrees to confirm the final number of attendees at the event, as well as the quantity and type of food and beverages, with at least 72 business hours* in advance of the event date. If you do not do so, it will be understood that you accept the availability of resources and the suggestions of the chef that the hotel may offer at that time.   

In the event that additional guests arrive and exceed the guaranteed number at the time of signing this confirmation, the hotel is able to prepare and serve up to a 10% more than the number of guaranteed places as agreed; the charge will be made at the event on the values ​​agreed with the client.   

Parking included (if applicable at the hotel): If you require the inclusion of the value derived from parking consumption, it is necessary to inform the advisor or commercial executive at least 3 business days in advance of your event in order to make the necessary arrangements. 

Damage to facilities: The client agrees to assume responsibility before the hotel for the recognition and payment of all damages caused by him or by any of his guests, invitees and other people, to the equipment, facilities, etc., within the hotel premises. 

Registration of electronic equipment: The client will ensure that all event attendees are informed about the electronic equipment storage and self-care service available during the event. The hotel will not be responsible for the loss or theft of equipment not turned in to our staff at reception for registration and safekeeping. 

Security: The client agrees that before the event begins, regardless of its nature, the security videos will be shown and the corresponding explanations will be given by the hotel staff. 

 In case of cancellation of the event, you will be subject to the penalty corresponding to the size of the event and the advance notice you give us by email.  

Size 

 of the Event 

Cancellation time: % penalty 

Small 

<50 pax 

With 8 or more days' notice: No penalty.                                   

With less than 7 days' notice: 50% 

With less than 48 hours' notice: 100%  

Medium 

51-100 pax 

15 or more days in advance: 10%  

Between 14 and 5 days in advance: 50%  

Within 72 business hours before the event: 100%  

Considerable 

101-200 pax 

60 or more days in advance: 10%  

Between 59 and 20 days in advance: 50%  

Big 

>200 pax 

With more than 90 days' notice: 10%  

Between 89 and 30 days in advance: 50%  

With 29 days or less in advance: 100%  

* Our business days are Monday to Friday, from 8:00 a.m. to 5:00 p.m. (Colombia time). 

 Please note that acceptance of this offer only guarantees the price and quantity of services for the requested dates. However, acceptance of this offer does not guarantee the reservation of the physical space for accommodation and/or the event. The Hotel only guarantees the reservation of the physical space once the client has submitted the necessary documentation and/or information in the manner and timeframes established in this document and in the hotel's policies. 

Thank you for choosing us for your event. We are pleased to provide you with an exclusive, tranquil, and safe environment for its success. 

Schedule 

To ensure an optimal experience, the event's end time will depend on the number of rooms booked at our hotel, as follows: 

  • If your event will be from 5:30 PM to 12:00 AM: All 4 rooms on the 6th floor must be reserved. 
  • If your event will be from 5:30 PM to 2:00 AM: All 11 rooms on the 6th and 5th floors must be reserved. 
  • No room reservations: The event ends at 10:30 PM. 

 

Event at the Alyzia Terrace, 2025 

To hold events on our Terrace, one of the following minimum consumption requirements is necessary. 

  • Exclusively: $19,000,000 COP before taxes. 
  • Non-exclusive: $16,000,000 COP before taxes. 

 

Event at the Alyzia Terrace, 2026 

To hold events on our Terrace, one of the following minimum consumption requirements is necessary. 

  • Exclusively: $21,000,000 COP before taxes. 
  • Non-exclusive: $17,000,000 COP before taxes. 

 

Furniture assembly and disassembly 

  • Furniture may be brought onto the terrace from 2:00 PM. 
  • Dismantling must be carried out at the end of the event. 
  • Any changes to this schedule will incur an additional charge of 100% of the space rental. Exceptions will be reviewed and authorized by the relevant department. 
  • Suppliers must submit ARL support for the people who will enter the hotel 5 days before the date of the event. 

 

Pool Use 

The pool will be available to all guests during its regular hours, regardless of the exclusivity of the event: Hours: 8:00 AM to 8:00 PM. 

The terrace furniture is cocktail style; if you require different furniture, it can be quoted through the hotel or supplier of your choice. Use of the terrace does not include sound, decoration, or DJ services. 

If the event includes food or drinks: 

The client agrees to confirm the final number of attendees at the event, as well as the quantity and type of food and beverages, with at least *15 days prior* in advance of the event date. Failure to do so will be understood as acceptance of the availability of resources and the chef's suggestions that the hotel may offer at that time; additionally, changes of drinks to other liquors are not allowed on the day of the event or during the event.