TERMS AND CONDITIONS

Global Operadora Hotelera S.A.S., as the operator of all hotel establishments that are part of the MOVICH chain, has the legal authority and representation to use the MOVICH trademarks and is the owner of the domain www.movichhotels.com.

By accessing this website or our mobile portals, you must comply with the terms of use, privacy policies, and all disclaimers, terms, and conditions contained on the website or transactional portals of www.movichhotels.com (Global Operadora Hotelera S.A.S.).

The terms and conditions set forth in this document for the purchase of services through the website shall only apply to reservations for fewer than 10 people. Any reservation exceeding this limit shall be considered a group reservation and shall be formalized through our sales team, who will contact you upon request.

ACCEPTANCE OF TERMS

By accessing, viewing, and/or using this website, the user acknowledges having read and understood these terms of use, and agrees to abide by them and comply with all applicable laws and regulations that are part of Colombian legislation. Furthermore, when the user uses any service provided on this site, for example, chat, suggestion boxes, and contests, they will be subject to the rules, guidelines, policies, terms, and conditions applicable to that service.

If the user does not agree with these terms, they must refrain from using this site. This site is controlled and operated by Global Operadora Hotelera S.A.S. from its offices located in Colombia, therefore the legislation applicable to all content offered and the use of the page will be Colombian. Global Operadora Hotelera S.A.S. is not responsible for the appropriateness or availability of the material on this site for use outside Colombia, and access to it from territories where its content is illegal is prohibited.

Users who access this site from other countries do so on their own initiative and are responsible for complying with applicable local laws.

Any claim relating to the use of this site and the material contained therein shall be governed by the laws of Colombia.

These terms and conditions are subject to change at any time, at the sole discretion of Global Operadora Hotelera S.A.S. In the event that Global Operadora Hotelera S.A.S. makes modifications to these terms and conditions, the transactions and operations carried out between Global Operadora Hotelera S.A.S. and the user from the date of modification shall be governed by the modified document. In the event that such modifications imply a substantial change to the operations carried out prior to the publication of the modification to these terms and conditions, Global Operadora Hotelera S.A.S. will notify the user of such modification so that they may express their acceptance or exercise their rights as a consumer.

Global Operadora Hotelera S.A.S. reserves the right to make changes to the website, the terms of use, and the legal notices at any time.

The terms of use may have changed since you last accessed this site. Please review the terms of use to familiarize yourself with the current privacy policies. If you do not agree with the policies of Global Operadora Hotelera S.A.S., its content, terms of use, or legal notices, please refrain from using our website.
Se prohíbe usar el sitio indebidamente, falsear la identidad de un usuario, utilizar agentes de compra y/o llevar a cabo actividades fraudulentas en el sitio.

DISCLAIMER AND LIMITATION OF LIABILITY

By using the Global Operadora Hotelera S.A.S. website, you agree that your use of the Global Operadora Hotelera S.A.S. website is entirely at your own discretion. The Global Operadora Hotelera S.A.S. website is provided “as is” and “as available.”

Neither Global Operadora Hotelera S.A.S. nor its parent companies, affiliates, subsidiaries, or designated companies, nor their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, vendors, sponsors, licensors, and others (collectively, “Related Parties”) guarantee that the use of the Global Operadora Hotelera S.A.S. website will not suffer interruptions due to technical issues such as the device from which the user accesses the site, the user's internet connection, and in general any technical issue provided by a third party unrelated to the Hotel.

Under no circumstances shall Global Operadora Hotelera S.A.S. or its affiliates be liable for any direct, indirect, unforeseen, special, or consequential damages arising from the misuse of the Global Operadora Hotelera S.A.S. website. Likewise, Global Operadora Hotelera S.A.S. shall not be liable for any unforeseen or indirect damages arising from the use of the website.

MOVICHHOTELS.COM

MovichHotels.com is a website dedicated to e-commerce, through which plans and/or services are sold that are delivered exclusively within the territory of the Republic of Colombia. The domain MovichHotels.com is owned by Global Operadora Hotelera S.A.S., a commercial company incorporated under Colombian law, whose main activity is the hotel industry.

INTELLECTUAL PROPERTY RIGHTS

All computer, graphic, advertising, photographic, multimedia, audiovisual, and/or design material, as well as all content, text, and databases made available on this site are the exclusive property of Global Operadora Hotelera S.A.S., or in some cases, of third parties who have authorized Global Operadora Hotelera S.A.S. to use and/or exploit them (hereinafter “the content”).

Similarly, the use on MovichHotels.com of certain content owned by third parties is expressly authorized by law. All content on MovichHotels.com is protected by copyright and trademark laws and by all applicable national and international regulations.

Except as expressly stipulated in these terms and conditions, any act of copying, reproduction, modification, creation of derivative works, sale or distribution, or display of the content in any manner or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or any other means, is prohibited without the prior written permission of Global Operadora Hotelera S.A.S. or the copyright holder.

Under no circumstances do these terms and conditions confer rights, licenses, and/or authorizations to perform the acts described above. Any unauthorized use of the content will constitute a violation of these terms and conditions and of current regulations on trademarks, copyrights, and/or other applicable national and international intellectual property regulations. Global Operadora Hotelera S.A.S. grants the user a personal, non-transferable, and non-exclusive license and right to display MovichHotels.com on the screen of a computer or PDA device under their control.

All trademarks, signs, logos, names, and any other distinctive signs, as well as utility models and/or industrial designs and other elements of industrial or intellectual property inserted, used, and/or displayed on this site are the exclusive property of Global Operadora Hotelera S.A.S., and in some cases are the property of third parties who have expressly authorized Global Operadora Hotelera S.A.S. for their use and/or exploitation.

Nothing on MovichHotels.com may be interpreted as granting or conferring any authorization, license, or any other right to use or dispose of any form of Industrial Property without the written permission of Global Operadora Hotelera S.A.S. or the owner of the rights thereto.

Any unauthorized use shall constitute a violation of these terms and conditions, and of current national and international regulations on industrial property, and shall give rise to the corresponding civil and criminal actions.

LINKING, DEEPLINKING Y FRAMING

Global Operadora Hotelera S.A.S. prohibits the use of its names and/or logos, trademarks, and any other distinctive signs owned by it, such as hypertext links or any other form of links to websites whose URL is different from http://www. MovichHotels.com, unless the establishment of such a link is approved in writing by Global Operadora Hotelera S.A.S., in which case it must comply with the design and advertising criteria and manuals established by Global Operadora Hotelera S.A.S.

Global Operadora Hotelera S.A.S. reserves the right to request the removal of links that have been established on websites without its express prior authorization. The establishment of links to subdirectories within the URL http://www.MovichHotels.com (“Deeplinking”) on pages not controlled by Global Operadora Hotelera S.A.S. is prohibited.

The display, use, exhibition, copying, or any other form of reproduction of the website http://www.MovichHotels.com or any of its subdirectories and/or pages on websites not controlled by Global Operadora Hotelera S.A.S. (“Framing”) is expressly prohibited. Failure to comply with these prohibitions will constitute a violation of intellectual property rights over the content and industrial property rights.

LINKS TO THIRD-PARTY WEBSITES

The Global Operadora Hotelera S.A.S. website contains links to other sites operated by third parties, including, but not limited to, third-party sites displaying the trademarks of Global Operadora Hotelera S.A.S. (“third-party sites”). These links are provided for your convenience and are intended solely to facilitate access to these third-party sites.

Global Operadora Hotelera S.A.S. does not guarantee or make any representations about the substance, quality, functionality, accuracy, suitability for a particular purpose, or merchantability of third-party sites or their content. A link to a third-party site on the Global Operadora Hotelera S.A.S. website does not constitute sponsorship, endorsement, approval, or responsibility for that third-party site. Global Operadora Hotelera S.A.S. does not guarantee or make any representations about the products or services offered on third-party sites, except for those provided by Global Operadora Hotelera S.A.S.

The terms of use and privacy policy of any third-party site may differ significantly from the terms of use and legal notices that apply to the use of the Global Operadora Hotelera S.A.S. website. Please read the terms of use of third-party sites carefully to learn more about the terms and conditions that apply to you.

INQUIRIES

Any questions regarding the use of content or the establishment of links to the URL http://www. MovichHotels.com may contact Global Operadora Hotelera S.A.S. in Colombia by telephone at 01 8000 95 5050, (57 1) 521 5050, or through MovichHotels.com (contact us link). Any use in violation of the provisions herein will give rise to the corresponding civil and criminal actions.

LIMITED LIABILITY

Without prejudice to the provisions of mandatory Colombian law, Global Operadora Hotelera S.A.S. assumes no responsibility whatsoever, including any liability for any damage or harm, including, but not limited to, loss of information or profits, the existence of viruses, results of the use or inability to use the material on this site, lost business opportunities, or any other damage, or for any third-party claims, except as expressly stipulated herein.

Under the terms set forth herein, Global Operadora Hotelera S.A.S. assumes no responsibility for the information provided on the website published by third parties, whether it be notes of interest, opinions, practical advice, or solutions to concerns. Global Operadora Hotelera S.A.S. assumes no responsibility for problems or the inability to use the site or any of its pages, including but not limited to events such as server or connection problems, communication interruptions, technical problems, acts of God, or force majeure.

ADVERTISING AND LINKS

The organizations, products, and/or services advertised on MovichHotels.com, as well as the links presented on http://www. MovichHotels.com are not necessarily affiliated with or related to Global Operadora Hotelera S.A.S., and therefore Global Operadora Hotelera S.A.S. does not necessarily guarantee the products and/or services, or the organizations described on MovichHotels.com.

Global Operadora Hotelera S.A.S. does not play any role in the production of these products and/or the provision of services and makes no warranty, express or implied, as to their content or suitability for a particular purpose. Thus, for example, when the use of a product and/or service is suggested, it is the sole responsibility of the user to decide whether to use it, and therefore, Global Operadora Hotelera S.A.S. assumes no responsibility for any direct or indirect, certain or contingent, past, present, or future damages that may arise from such use.

Therefore, any transactions that the user enters into with the producer or supplier of the products and/or services contained in the advertising on this site, as well as any visits made to their websites through the links on this site, will be at the user's sole risk and expense, without in any way compromising the responsibility of Global Operadora Hotelera S.A.S.

TERMS OF THE AGREEMENT

When purchasing the services offered by Global Operadora Hotelera on the website, the contract between the customer and Global Operadora Hotelera S.A.S. shall be governed by the policies and terms of contract established by Global Operadora Hotelera S.A.S.

Our services are available only to individuals who have the legal capacity to enter into contracts, as provided for by current Colombian law. If the customer does not have the legal capacity to enter into contracts, we ask that they refrain from using our services. Global Operadora Hotelera S.A.S. may refuse to sign the contract or maintain the offer when the person booking the services does not have the legal capacity to enter into contracts.

PAYMENT TERMS

The customer must choose the terms and conditions of payment of the corresponding price, only using the payment methods that are specifically established on this site. Even though Global Operadora Hotelera S.A.S. provides the customer with a secure connection system for all purchase offers, Global Operadora Hotelera S.A.S. shall in no case be liable for failures in communications by banks or credit institutions, nor for any damage caused to users as a result of an action or omission by such entities.

PRODUCTS AND/OR SERVICES

It is the policy of Global Operadora Hotelera S.A.S. to constantly update and review the products and/or services displayed on this site. Global Operadora Hotelera S.A.S. may modify and discontinue products and/or services at any time.

PROMOTIONAL CODES

Unlike credit or debit cards, promotional codes used in digital coupons are debited when the order is placed. Digital coupons can be automatically redeemed for the total amount of a purchase. They must be used before the specified expiration date and in a single transaction.

They cannot be replaced in the event of loss, theft, deletion, or if you cancel or return your purchase. If there is a price reduction below the value of the coupon, the excess value will not be refunded.

OTHER DOCUMENTS

These terms cannot be altered, supplemented, or amended by the use of any other document. Any attempt to alter, supplement, or amend this document or to submit an offer to purchase product(s) and/or service(s) that is subject to additional or different terms and conditions shall be null and void, unless otherwise agreed upon in a written agreement signed by the customer and Global Operadora Hotelera S.A.S.

APPLICABLE LAW AND JURISDICTION

These terms and conditions of sale shall be governed by and interpreted in accordance with the laws of the Republic of Colombia. Any dispute arising from this document shall be submitted to the competent courts in accordance with Colombian law, and both Global Operadora Hotelera S.A.S. and the customer expressly waive any other jurisdiction that may apply to them by reason of their present or future domicile.

INDEPENDENCE OF PROVISIONS

In the event that one or more of the provisions contained in this document are deemed null and void, illegal, or ineffective in any respect, the validity, legality, enforceability, or effectiveness of the remaining provisions of this document shall not be affected or invalidated by such circumstance.

POLÍTICAS DE PRIVACIDAD

When using this platform, our Data Use and Protection Policy applies, which can be found at the following link: https://www.movichhotels.com/es/aviso-legal/; and which you accept by accessing our website.

COOKIES

When using this platform, our cookie policy applies, which can be found at the following link: https://www.movichhotels.com/es/cookies/; and which you accept by accessing our website.

IMPROPER USE

Global Operadora Hotelera S.A.S. may, at its sole discretion, cancel your account or prevent you from using the Global Operadora Hotelera S.A.S. website at any time. You are personally responsible for any orders you place or charges you incur prior to your use of the site being canceled. Global Operadora Hotelera S.A.S. reserves the right to change, suspend, or discontinue any and all elements of the Global Operadora Hotelera S.A.S. website at any time without prior notice.

USER RESPONSIBILITY

By accessing this site, users agree to provide accurate and truthful personal information and to update their data whenever necessary.
Similarly, the user undertakes to promptly notify the relevant financial or cooperative institutions of the loss or theft of their credit card or other instruments provided by said institutions for carrying out transactions, such as debit cards, personal passwords, etc., so that said instruments can be disabled by said institutions.

Users are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

You agree not to use any device, software, routine, or data to obstruct or attempt to obstruct the proper functioning of the Global Operadora Hotelera S.A.S. website or any activity carried out on this site. Furthermore, you agree not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including, without limitation, browsers, spiders, robots, digital characters, or intelligent agents) to navigate or search the Global Operadora Hotelera S.A.S. website other than the search engine or search agents provided by Global Operadora Hotelera S.A.S. or browsers generally available to the public.

PAYMENT INFORMATION

Among the alternatives offered on this site for the payment of products and/or services selected by the user, MovichHotels.com offers, in some cases, a link to the websites of the respective financial institutions, where the payment is made. Consequently, in such cases, the handling of personal information will be the sole responsibility of the financial institution, as established in its agreements with users.

In cases where no such link exists, but rather the information is provided directly to Global Operadora Hotelera S.A.S. through this site, responsibility for the handling of personal information shall be in accordance with the terms established in this document.

DISCLAIMER

Provided that the user has not duly notified the existence of the violation of their personal information, or when the user has not proceeded to notify the corresponding financial institutions or cooperatives of the loss, misuse, theft, or robbery of the instruments conferred by them to carry out transactions, or when there is misuse of their registration data, Global Operadora Hotelera S.A.S. assumes no responsibility for such actions.

We assume no responsibility for unforeseen circumstances such as airport delays, flight delays, hotel congestion, quarantines, and other circumstances of force majeure or unforeseeable circumstances that alter the normal provision of GOH services; however, we will serve as a conduit for channeling customer complaints and claims. We are not responsible for accidents, losses, or damages suffered by customers as a result of recklessness or failure to follow the instructions and/or regulations issued by airlines or tourism service providers for the enjoyment of their stay. We will not be liable for damage, loss, or harm caused by carelessness, negligence, or failure to take custody of jewelry and/or property belonging to customers, or for failure to comply with the regulations of each of the tourism service providers.