Cookies Policy

BROWSING DATA POLICY/COOKIES

1. OBJECTIVE

This Browsing Data/Cookies Policy establishes the terms and conditions under which GLOBAL OPERADORA HOTELERA S.A.S. (GOH) through the website, by means of cookies, collects information from visitors to store and retrieve information about the browsing carried out from said device, which allows improving the services offered.

2. SCOPE

The principles and provisions contained in this Policy shall apply to browsing data or cookies held by GOH. All GOH organizational processes involving browsing data or cookies must comply with the provisions of this document. 

3. POLICY GUARDIANS

This Policy is mandatory and must be strictly adhered to by the following individuals: 

• Legal representatives of GLOBAL OPERADORA HOTELERA S.A.S. 
• Workers of GLOBAL OPERADORA HOTELERA S.A.S.
• Contractors and third parties acting on behalf of GLOBAL OPERADORA HOTELERA S.A.S. or providing services to it, under any type of contractual arrangement, by virtue of which there is processing of browsing data or cookies.
• Shareholders and auditors. 
• Other persons as established by law. 

4. WHAT ARE COOKIES?

A cookie is a small file of letters and numbers that is stored in the user's browser when accessing certain web pages. The use of the term "cookie" in this policy also refers to similar technologies that allow data to be stored and retrieved on a device, such as Local Shared Objects (or Flash Cookies) and Web Beacons (or Bugs).

Through cookies, websites remember information about users' visits, helping to provide a better and more secure browsing experience. Cookies are associated with both anonymous users (those who visit websites without identifying themselves or registering) and those who do register on the website. Cookies can be "session" cookies, which are deleted when the session with the website ends, or "persistent" cookies, which remain on your computer for a specific period of time, defined by the cookie provider.

On the other hand, cookies are not viruses or any other type of malicious program that can harm users' devices. Additionally, cookies cannot delete or read information from users' computers or devices.

GOH y los terceros con los que contrate servicios para el uso de cookies, son los únicos que podrán acceder a la información almacenada en las cookies que se han instalado dentro del equipo del usuario. La información almacenada en las cookies no puede ser leída por otros usuarios, ni estos podrán acceder a la misma.

6. OTHER TECHNOLOGIES

These technologies (Clear GIFs, pixel tags, and others) allow GOH to recognize customer preference information, track transactions, and facilitate the effective administration of the GOH website. Clear GIFs are small graphics with a unique identifier, similar in function to cookies. Unlike cookies, which are stored on a user's computer hard drive, Clear GIFs are invisibly embedded in web pages. GOH, or a third party it contracts, may use Clear GIFs (also known as web beacons, web bugs, or pixel tabs) in connection with the Website and services, which, among other things, allow tracking visitor activity, help GOH manage content, and compile usage statistics. GOH, or a third party it contracts, may also use Clear GIFs in HTML email messages sent to customers to help GOH track email response rates and whether its emails are being forwarded.

7. THIRD PARTIES

The GOH website collects statistical information about users by storing cookies on the visitor's hard drive. To gather this information and process it statistically, Google Analytics services are used. This means that the collection and storage of this information (hereinafter, the procedures) is carried out using cookies directly between the user's browser and the Google Analytics server. When the user reconnects to the GOH website, the server will recognize the number stored in the cookie, as described above, and provide the aforementioned anonymous information. The procedures are managed and controlled exclusively by Google Analytics.

If you would like to view Google Analytics' privacy statement and privacy and cookie policies, you can do so at this address: Google Support

GOH may share information obtained through cookies with external parties or third parties (partners, clients, suppliers, or companies affiliated with GOH) in order to improve usability and user services. Likewise, the information received through cookies will be used by GOH and the aforementioned third parties for the purposes described in this document.

8. CAN I DISABLE THE INSTALLATION AND USE OF COOKIES BY GOH?

The user can disable both the installation and use of cookies by GOH. To disable the installation and use of cookies, the user must follow the browser-specific procedure as indicated below:

• Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information, you can consult: Microsoft Support
• Mozilla Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, you can consult: Mozilla Support
• Google Chrome: Settings -> Show advanced settings -> Privacy -> Content settings. For more information, you can consult: Google Support
• Safari: Preferences -> Security. For more information, you can consult: Apple Support

Additionally, there are other third-party tools available online that allow users to detect cookies on each website they visit and manage their deactivation, for example:
• Ghostery: Ghostery
• Vanilla Cookie Manager: Google Support

9. WHAT HAPPENS IF COOKIES ARE DISABLED?

If you delete or disable cookies, some features of the GOH website may not be available or may not function optimally; you may lose or have some site functionalities affected, such as:

• Being able to access the GOH website without having to enter your username and password each time will save you time and allow you to use features such as newsletters, alerts, saved news, and more.
• Unrestricted access to content within the GOH website
• Speed ​​in using any service within the GOH website

10. SECURITY AND CONFIDENTIALITY

GOH may contract third parties to store and obtain information through cookies, or to include cookies within the GOH website. These third parties may be located in Colombia or abroad. GOH may also provide third parties with the information obtained from cookies to create user profiles and offer personalized campaigns, without this implying the disclosure of personal information. Information obtained through these cookies, related to the user's device, may be combined with your personal data only if you are registered on the GOH website.

To ensure the protection of privacy and confidentiality of information, the Website includes measures such as data encryption, automatic session closure after inactivity, and automatic blocking of unauthorized access. Access to a user's online account requires a password to guarantee the confidentiality and security of the information.

11. PROCEDURE FOR EXERCISING THE RIGHTS OF DATA SUBJECTS

This Policy contains the necessary information that all website users should know about the use of cookies by GOH or its contracted third parties. GOH may modify this document at any time and without prior notice to keep it current and up-to-date. Therefore, we recommend that users check the date of creation or update, which is indicated at the end of this document.

To exercise the rights conferred upon each Client by the applicable law, the Client may submit their request to the following email address: atencionalcliente@movichhotels.com, and GOH will follow the corresponding legal procedures.

This policy was last updated on July 24, 2019.